DB1 PERFORMANCE MANAGEMENT AND EMPLOYEE SERVICES Research Paper

DB1 PERFORMANCE MANAGEMENT AND EMPLOYEE SERVICES - Research Paper ExampleFor instance, melodic phrase rotation would enable CSPs to assume varied tasks in focusing on a particular medical prognosis of the product being offered (credit cards). At one point in time, a CSP could address issues regarding billing and payments. Then, in the next time frame, the CSP could address challenging complaints. The theory of job rotation would assist in happy chance monotony and routine and would make the job more challenging and rewarding. Concurrently, job reengineering is a way to create the tasks to make them more challenging or motivating. As such, CSPs job could be reengineered to include addressing concerns of the backing in the field setting (in banks or supermarkets).The CSPs job could be improved through rewards or incentives by designing standards of performance, as benchmarks and providing bonuses or opportunities for promotion for consistently performing above average and excellin g in the performance of the job. with the job characteristics model (JCM) which identifies the job characteristics of skill variety, autonomy, task significance, task identity and feedback, and the outcomes of laid-back job performance, high job satisfaction, high intrinsic motivation, and low absenteeism or turnover (Web Finance, Inc., 2014, p. 1). Thus, through the training of incentives including job rotation and job reengineering, CSPs would perceive the job as challenging and would aim to satisfy the customers more. Through feedback, their performance could be monitored and gauged and exemplary performance is rewarded through bonuses or promotions. The principles of scientific management could be unified through customer feedback that provides information on efficiency and effectiveness in undertaking their responsibilities and achieving organizational goals.The procession of the CSPs job would impact on customer